YOUR PRIVACY

At www.vipvaults.com.au, we are committed to protecting your privacy as a customer and an online visitor to our website. We use the information we collect about you to provide and improve our services. We respect the confidentiality of the information you provide and adhere to the Australian Privacy Principles (APPs).

INFORMATION WE COLLECT FROM YOU

When you visit our website, place an order, or create an account, we may collect the following information:

  • Name, email address, phone number

  • Billing and shipping addresses

  • Account login details

  • Payment information (credit/debit card, PayPal, etc.)

  • Order and transaction history

  • IP address and device information

  • Customer support queries and survey responses

Our website and services are not directed to persons under 18. We do not knowingly collect data from anyone under 18.

 

HOW WE USE YOUR INFORMATION

We use the information collected to:

  • Process your orders and deliver products to you

  • Provide account access and customer support

  • Communicate order updates, promotions, and offers (if subscribed)

  • Improve website performance and personalise your shopping experience

  • Handle returns, refunds, and warranty claims

  • Conduct fraud prevention and security checks

Marketing emails will only be sent if you opt in, and you can unsubscribe anytime.

STORAGE AND SECURITY OF YOUR INFORMATION

We take reasonable steps to protect your information, including:

  • Securing payment details with encryption

  • Restricting access to personal data on our servers

  • Regular monitoring to prevent unauthorised access

We only retain personal information for as long as necessary to complete your orders, maintain accounts, or comply with legal obligations.

COOKIES AND PIXELS

Our website uses cookies and similar technologies to:

  • Remember your login details and shopping cart

  • Analyse site traffic and performance

  • Deliver personalised product recommendations

  • Display relevant ads through trusted third parties (Google Ads, Facebook, etc.)

You may disable cookies in your browser, but some site features may not work properly.

SHARING YOUR INFORMATION WITH THIRD PARTIES

We do not sell or rent your personal information. We may share limited data only with:

  • Payment processors (to complete transactions)

  • Delivery and courier services (to ship your orders)

  • IT and security providers (to protect our website and servers)

  • Marketing and analytics partners (only if you have consented to receive promotional offers)

All partners must follow strict data protection standards.

DISCLOSURE OF INFORMATION

We may disclose your information if required by law, court order, or government authority, or to protect the safety and rights of www.vipvaults.com.au, our customers, or others.

In the event of a merger or sale, customer data may be transferred to the new entity under confidentiality obligations.

LINKS TO OTHER WEBSITES

Our website may include links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

CHANGE IN PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will take effect immediately upon posting on our website.

CONTACT US

If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us at info@vipvaults.com.au, 1300 50 16 17 and we will respond within 48 hours.