1. Applicability
The Buyer may place orders (“Order(s)”) with VIP Vaults and Bullion Exchange Perth for the purchase of products. All such Orders shall be governed solely by the terms and conditions set forth in this Sales Contract, unless otherwise mutually agreed in writing.
Any oral understandings are expressly excluded. VIP Vaults and Bullion Exchange Perth shall not be deemed to have waived these Terms and Conditions if it fails to object to provisions appearing on, incorporated by reference in, or attached to any purchaser’s order form — such provisions are hereby expressly rejected.
No contrary or additional terms contained in any purchaser’s order form shall apply unless agreed to in writing and signed by an authorised representative of VIP Vaults and Bullion Exchange Perth. VIP Vaults and Bullion Exchange Perth reserves the right to reject any order submitted by the customer.
2. Advice
VIP Vaults and Bullion Exchange Perth does not provide financial, legal, investment, or taxation advice. Customers should consult their own professional advisors for guidance on these matters.
All material provided on our website or in our store is for informational purposes only and should not be relied upon for investment decisions. VIP Vaults and Bullion Exchange Perth accepts no responsibility for any actions taken based on such information.
TERMS & CONDITIONS FOR PURCHASING BULLION PRODUCTS
3. Metal Purchase
Precious metals are purchased on behalf of the customer, and the metal price is fixed at the time an order is placed — whether:
Online via https://vipvaults.com.au
By telephone
Over-the-counter at VIP Vaults and Bullion Exchange Perth
The price becomes binding once the customer clicks the ‘Submit Order’ button or confirms the order verbally/in person.
4. Binding Contract
A binding contract to purchase exists once the customer agrees to the price and places the order — either online, over the phone, or in person. By confirming the order, the customer assumes all price exposure risk.
A completed Order & Contract Confirmation will be emailed to the customer immediately. Telephone orders require a signed return of this document within one hour for verification, although the contract remains binding regardless of return.
All bullion sales are final.
5. Payment Terms
Full payment in the specified currency is due within 2 business days of placing an order. Once an order is placed, the metal price is locked in, and payment must be received accordingly.
Orders up to AUD 50,000 can be placed online.
Orders over AUD 50,000 must be made via telephone or in person.
A 10% deposit is required for orders over AUD 20,000 before price fixing.
For orders above AUD 100,000, full payment in cleared funds is required before price fixing.
Payments must originate from the verified customer’s bank account, bearing the same name as the registered account holder. No delivery of physical bullion will occur until full payment is received as cleared funds into the nominated bank account of VIP Vaults and Bullion Exchange Perth.
6. Accepted Payment Methods
| Payment Method | Clearance Period | Notes |
|---|---|---|
| Direct Bank Deposit | 5 working days | Reference order number required |
| Credit Card | Immediate | Only for orders under AUD 5,000; 2.2% handling fee applies |
| Cheque / Money Order / Bank Cheque | 5 working days | Maximum AUD 10,000 per cheque |
Payment Notes:
All cheque payments must be in Australian Dollars (AUD).
The order number must be referenced during payment transfer.
VIP Vaults and Bullion Exchange Perth is not responsible for payment delays or lack of notification from banks.
7. Pricing
All prices displayed on the website are updated in real time and serve as indicative retail prices only. The actual price will be confirmed upon clicking ‘Submit Order’.
Prices include:
The metal content at the prevailing spot price
A manufacturing premium
VIP Vaults and Bullion Exchange Perth reserves the right to refuse or cancel any trade affected by pricing or inventory errors due to system or computer malfunctions.
8. Goods and Services Tax (GST)
Bullion sales are exempt from GST in Australia and overseas.
For domestic sales, GST applies to freight and insurance.
For export sales, GST is not charged on freight and insurance, provided the products are exported within 60 days of the order.
9. Despatch
VIP Vaults and Bullion Exchange Perth endeavours to despatch orders within 3 working days of receiving cleared payment.
During high-demand periods, delays may occur. The company accepts no liability for delivery delays once orders are dispatched.
10. Contract Completion Guarantee
If an order is cancelled or unpaid, the customer remains liable for any market losses incurred, as detailed in Clause 13.
11. Maximum Liability
The maximum liability of VIP Vaults and Bullion Exchange Perth to the customer, if at fault, is limited to the amount paid for the specific order.
Under no circumstances shall the company be liable for indirect, consequential, or incidental damages — including, but not limited to:
Loss of profits, revenue, reputation, or goodwill
Delayed deliveries
Investment losses based on website material
This limitation applies regardless of whether the claim arises under contract, tort, statute, or otherwise.
12. Deposits
For orders exceeding AUD 20,000, a 10% deposit in cleared funds is required prior to price fixing and order confirmation.
VIP Vaults and Bullion Exchange Perth reserves the right to request a deposit for smaller orders at its discretion.
13. Returns
All bullion sales are final and non-returnable.
Shipments returned due to customer refusal or unavailability for delivery remain the responsibility and cost of the customer and will not be accepted as product returns.
14. Market Loss Policy
If an order is cancelled or not paid for, the customer is liable for the following:
Metal Price Difference:
Any difference in metal price between the order time and cancellation time. If prices fall, the customer owes the difference; if prices rise, no credit is issued unless the order was fully paid.Restocking Fee:
25% of the sale price for special or numismatic items.Cancellation Fee:
AUD 99 or 1% of the order value, whichever is greater.Debt Recovery:
The market loss amount will be invoiced and, if unpaid, forwarded to debt collection and credit rating agencies.
15. Bank Details
All payments must be made in Australian Dollars (AUD), quoting the Order Number.
Payments in other currencies will not be accepted.
VIP Vaults and Bullion Exchange Perth
Website: https://vipvaults.com.au
All transactions are governed by these Terms and Conditions.
By placing an order, the customer acknowledges and accepts these terms in full.
TERMS AND CONDITIONS
Welcome to www.vipvaults.com.au. By accessing, browsing, or purchasing from our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. DEFINITIONS
“Company”, “we”, “our”, “us” means VIP Vaults Pty Ltd ABN 16668126761, trading as www.vipvaults.com.au.
“Customer”, “you”, “your” refers to any person or entity accessing or purchasing from the website.
“Products” means goods offered for sale on our website.
“Order” refers to the purchase of Products placed by a Customer.
“Website” means www.vipvaults.com.au.
2. USE OF WEBSITE
You must be at least 18 years old or have the consent of a parent/guardian to use our website.
You agree not to misuse the website, including attempting to hack, disrupt, or introduce viruses.
We reserve the right to refuse service, terminate accounts, or cancel orders if we believe a breach of these Terms has occurred.
3. ORDERS & ACCEPTANCE
All orders placed on our website are subject to availability and acceptance.
An order confirmation does not guarantee fulfilment; it is only accepted once payment is received and we dispatch the Product.
We may refuse or cancel any order if:
The product is unavailable,
Payment is not successfully processed,
There is a pricing or listing error,
Fraudulent or suspicious activity is detected.
4. PRICING & PAYMENT
Prices displayed on our website are in AUD and inclusive of GST unless stated otherwise.
We accept payment via major credit/debit cards, PayPal, bank transfer, or other methods as specified on checkout.
By placing an order, you confirm that you are authorised to use the selected payment method.
5. SHIPPING & DELIVERY
We deliver Australia-wide (and internationally where specified).
Delivery times are estimates only and may vary due to courier delays, public holidays, or unforeseen events.
Risk of loss passes to you once the order has been delivered to the address you provide.
You are responsible for ensuring your delivery details are correct.
6. RETURNS, EXCHANGES & REFUNDS
We comply with the Australian Consumer Law (ACL), which guarantees your rights for faulty, defective, or misdescribed goods.
Change of mind returns may be accepted at our discretion and must meet the following conditions:
The item is unused, in original packaging, and returned within 14 days of delivery.
Return shipping costs are the responsibility of the customer (unless goods are faulty).
Refunds will be processed to your original payment method once the return is inspected.
7. WARRANTIES
Products are supplied with any applicable manufacturer’s warranties.
We make no additional warranties beyond those required under the ACL.
You must follow product care instructions; misuse or negligence voids warranty claims.
8. LIMITATION OF LIABILITY
To the maximum extent permitted by law:
Our liability is limited to the replacement, repair, or refund of the Product purchased.
We are not liable for indirect, incidental, or consequential losses (e.g. lost profits, data loss, business interruption).
Nothing in these Terms excludes your statutory rights under the ACL.
9. PRIVACY & DATA PROTECTION
We collect and handle your personal information in accordance with our Privacy Policy.
By using the website, you consent to the collection and use of your information for order fulfilment, customer service, and marketing (if opted in).
10. INTELLECTUAL PROPERTY
All content on this website (logos, text, images, graphics, product descriptions) is owned or licensed by us and protected under copyright laws.
You may not copy, distribute, reproduce, or exploit any content without our prior written permission.
11. GOVERNING LAW
These Terms are governed by the laws of Western Australia, Australia.
Any disputes will be subject to the exclusive jurisdiction of the courts of Perth, WA.
12. CHANGES TO TERMS
We may update or amend these Terms from time to time.
Changes take effect when posted on our website.
Continued use of our website constitutes acceptance of the updated Terms.
CONTACT US
If you have any questions about these Terms and Conditions, please contact us at:
Email: info@vipvaults.com.au
Phone: 1300 50 16 17
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.